Please see individual product pages for specific sizing information. All of the measurements provided are of the item laying flat. We recommend measuring an item of clothing you already own (that fits well) and comparing it to the measurements given in our product descriptions. Please do not hesitate to contact us via email email@example.com if you have any further questions.
For assistance with online sales please email firstname.lastname@example.org
We offer free shipping on all orders over $100 within Australia. Orders under $100 will be charged a $8.50 delivery fee. Orders outside Australia will be charged a flat rate of AUD$20.
We ship all of our orders from our warehouse in Brisbane. Please allow 2-3 business days for your order to be packed and shipped.
We allow for a 2-10 business day delivery period within Australia once an order is placed and a 4-14 day delivery period outside of Australia once an order is placed.
Please note we take no responsibility for parcels lost by Australia Post. If your parcel is lost, we will do our best to help you lodge an enquiry to locate the parcel (this can only be done once the full recommended delivery time has passed so please make sure you check this before contacting us. You can check these times via this link http://auspost.com.au/parcels-mail/calculate-postage-delivery-times). If you would like to take insurance out on your order please add it to your cart from the drop down menu on the product page. This will ensure that your parcel is delivered to you safely.
Please make sure you provide the correct postal address when checking out. Any orders that are returned to us with an incorrect address will incur a postage fee for the item to be redelivered.
Please choose carefully as Jericho Road Clothing is unable to provide refunds unless an item is faulty. We do however offer you a credit note for your returned item/s so that you can use it for an exchange. We do not process exchanges via email, as mentioned above, we will generate a credit note so you that you can place a new order. Please look at the sizing charts carefully to try and get your correct size as you will be charged shipping on any new orders placed. We want you to be completely happy with your Jericho Road Clothing purchase. Our credit notes are valid for 12 months and can be redeemed online.
Requests for returns must be made within 7 days of receiving your order via email to email@example.com. Returns will only be accepted if items are returned unworn and with original sale tags.
HOW TO RETURN:
1. Contact us at firstname.lastname@example.org to authorise your return.
2. Post your return to us at:
Jericho Road Clothing
P.O Box 503
Stones Corner QLD 4120
Please make sure you include your name and order number with your returned item.
3. Once we receive your parcel at the warehouse, we will generate your credit note and send it to you via the email provided with your original order.
Please ensure you use a traceable form of postage as Jericho Road Clothing will not be responsible for goods that are damaged or lost on return.
Our clothing is manufactured in Guangdong, China. The manufacturers warehouse is certified by a company called SGS.
SGS group is the world's leading inspection, verification, testing and certification company, and is recognised as the global benchmark for quality and integrity. They ensure trusted, ethical and environmentally conscious goods. They inspect processes at every stage of production.
Ethically made clothing is of great importance to us and is something we want to continually work on as a business.