When will my order be shipped?
Please allow 1-3 business days for your order to be shipped or up to 5 business days during peak periods (new releases, sales, Christmas, you know, that sort of stuff). Once your order has been sent, you will receive an email with the tracking info.
How long will it take to receive my order?
Great question! We don’t actually have much of an idea, but Australia Post are pretty good at this stuff. Just head to their website and you can find shipping times from our postcode (4120) to yours, easy peasey.
Do you ship internationally?
Hang on a minute while I just finish off my happy dance...ABSOLUTELY! All for a flat rate of AUD $20 (that’s also known as 20 bucks here in Australia). Just select international shipping at the checkout and it’ll be on its way.
How much will shipping cost?
We offer free shipping on all orders over $100 within Australia. Orders under $100 will be charged a $8.50 delivery fee. All international orders will be charged a flat rate of AUD $20.
Do you offer returns or exchanges?
Absolutely, shopping online can be damn tricky, we know from experience. Our returns and exchanges are all dealt with the same way. You send your item/s back (within 2 weeks of receiving it) and we generate a credit note for you, it’s as simple as that. You can then jump online anytime you like in the next 12 months to buy a new size or wait for a new style. Need this broken down into steps? Us too! 1,2 & 3 below.
- Post your return back to us with your name and order number included in/on the parcel. We recommend keeping the tracking details handy as Jericho Road Clothing will take no responsibility for items lost on their way back to our warehouse.
- We receive your item at our warehouse and generate a credit note for you and email through the details within 4 business days. Again, please hold on to your tracking details until you receive our credit note, that way if your parcel gets lost in transit, we have a way of finding it.
- You jump back on and buy the size you need OR wait for our next release. Your credit note is valid for 12 months so there’s no hurry.
Jericho Road Clothing
PO Box 503
Stones Corner QLD 4120
Please note, we do not offer refunds unless an item is faulty. If you've received a faulty item please email firstname.lastname@example.org
I've entered the wrong address at the checkout, what should I do?
Contact us at email@example.com ASAP. If your order has already been lodged with Australia Post, unfortunately there's nothing we can do until the parcel is returned to us. In this case, we can post your parcel back out to you at the correct address for $8.50 to cover the cost of shipping.